Support
Contact us
Email hugovandenbroek@gmail.com and we'll get back to you within one business day.
Frequently asked questions
The alarm won't stop — what do I do?
The alarm is designed to stop only when you tap your phone on your WakeSpire block. If tapping doesn't work, make sure NFC is enabled on your phone and hold the top of your phone flat against the block for a second.
My phone doesn't detect the block
Check that NFC is enabled (on iPhone it always is; on Android: Settings → Connections → NFC). Remove thick phone cases and try holding the phone in a slightly different position — the NFC antenna location varies per phone.
Which phones are supported?
WakeSpire works with iPhones running iOS 16 or later and Android phones with NFC running Android 10 or later.
Does the block need charging?
No — the block is completely battery-free and never needs charging or replacing.
How do I delete my account and data?
Open the app, go to Settings → Account → Delete account. Your profile is deleted immediately and your WakeSpire block is deactivated. You can also email us to request deletion. See our privacy policy for details.
How do returns work?
We offer a 30-day money-back guarantee. Email hugovandenbroek@gmail.com with your order number and we'll send you return instructions.